Returns & Refunds

Personalized Products:

Due to the personalized nature of our products, we have a strict no exchanges, no returns, and no refunds policy. Each book is custom-made to order, tailored specifically to your child's preferences and interests. As such, we are unable to accept returns or offer refunds for personalized items.

Damaged Products:

In the event that a product reaches you damaged, we are committed to ensuring your satisfaction. Please email us within 2 business days from receipt of the damaged product(s) at [contact email], and include images of the damaged products. We will gladly assist you in resolving the issue.

Exceptions:

In rare cases where a manufacturing defect is present or an error has occurred on our part, we will evaluate each situation on a case-by-case basis and may offer a replacement or store credit at our discretion.

Policy Updates:

We reserve the right to update or modify our returns and refunds policy at any time without prior notice. Changes to our policy will be effective immediately upon posting to this page.

Your Satisfaction is Our Priority:

At MyLilLibrary we are committed to delivering high-quality products and exceptional customer service. Your satisfaction is our top priority, and we strive to ensure that every customer has a positive experience with us.